1. General
By booking a repair with Aidan's Smart Repairs, you agree to these Terms & Conditions. These terms apply to all services provided unless otherwise agreed in writing.

2. Quotations
All quotations are based on the information and photographs provided by the customer. Final pricing may change if additional damage is discovered during inspection or once repairs begin. Any additional work will be discussed with the customer before proceeding. Quotations remain valid for 30 days unless otherwise stated.

3. Mobile Service
As a mobile repair service, customers must provide: Safe and legal access to the vehicle; Sufficient working space around the vehicle; Permission to work at the chosen location; A safe environment free from hazards. If weather conditions (such as rain, high winds, extreme temperatures or poor lighting) prevent repairs from being completed to our professional standards, your appointment may be postponed and rearranged.

4. Bookings & Cancellations
Appointments should be cancelled or rescheduled with at least 24 hours' notice. Late cancellations or missed appointments may incur a cancellation fee to cover travel and lost appointment time. If we need to cancel due to unforeseen circumstances, we will contact you as soon as possible to arrange a new appointment.

5. Payment
Payment is due immediately upon completion of the repair unless otherwise agreed in writing. We accept payment by bank transfer, cash, and other agreed payment methods. Failure to make payment may result in additional recovery costs or legal action.

6. Customer Responsibilities
Customers must: Accurately describe the damage when requesting a quotation; Remove personal belongings from the vehicle before work begins; Ensure the vehicle is roadworthy and safe to work on; Inform us of any previous repairs, repainting, or known damage. Aidan's Smart Repairs cannot be held responsible for delays or complications caused by undisclosed previous repairs or existing damage.

7. Paint & Colour Matching
We use professional automotive paint systems and aim to achieve the closest possible colour match. Due to factors such as vehicle age, weathering, fading, previous repairs and manufacturer paint variations, an exact 100% colour match cannot always be guaranteed.

8. Repairs
Our SMART repair techniques are designed for cosmetic repairs. Some extensive damage may require replacement parts or repairs at a traditional body shop. We reserve the right to refuse repairs that cannot be completed safely or to a professional standard.

9. Warranty
We provide a workmanship warranty on repairs, subject to normal vehicle use and proper care. The warranty does not cover: Accident damage, Stone chips, Vandalism, Corrosion, Pressure washer misuse, Chemical damage, General wear and tear, Repairs carried out by third parties after our work. Warranty claims must be reported as soon as reasonably possible.

10. Liability
While every reasonable care is taken during repairs, Aidan's Smart Repairs shall not be liable for: Pre-existing damage; Hidden corrosion or previous poor-quality repairs; Mechanical or electrical faults unrelated to our work; Delays caused by weather, traffic, supplier issues, or circumstances beyond our control. Our liability is limited to the value of the repair carried out.

11. Photographs
We may take photographs of your vehicle before, during and after repairs for quotation purposes, quality records and marketing. No registration numbers or personal information will be published without your permission. Customers can request that their vehicle is not used for promotional purposes.

12. Right to Refuse Work
We reserve the right to refuse or stop work if: The vehicle is unsafe; The repair cannot be completed to our quality standards; The customer behaves abusively or threatens staff; The working environment is considered unsafe.

13. Complaints
If you are unhappy with any aspect of our service, please contact us as soon as possible. We will make every reasonable effort to resolve the issue promptly and fairly.

14. Privacy
Customer information will only be used for providing our services, processing payments, communicating about bookings, and complying with legal obligations. Personal information will not be shared with third parties except where required by law.

15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.